Revealing your emotions since 1886.

Free shipping from 15€ in France !


In which country is it possible to have an order of Draeger La Carterie products delivered?


Currently we deliver orders to the following countries:

    Metropolitan France including Corsica
    Belgium
    Germany
    Netherlands
    Luxembourg
    Spain
    United Kingdom
    Portugal
    Austria
    Czech Republic
    Hungary
    Slovakia Slovakia
    Slovenia
    Lithuania
    Latvia
    Estonia
    Italy
    Croatia
    Denmark
    Finland
    Greece
    Ireland
    Malta
    Norway
    Poland
    Romania
    Sweden

Is payment secure on the Draeger La Carterie?


For more information on secure payment, see the Secure Payment page.

Has my order been taken into account?

When your order is processed and your payment is validated, a confirmation email is sent to you. You will also find all order tracking information in "Your Account".

Has my order been shipped?

We will send you a confirmation email when we ship your order. You will also find all the order tracking information in "Your Account".

How do I know the status of my order delivery?

To follow the progress of your order, consult the "Your account" page, then the "My orders" sub-section.

All orders placed since the creation of your customer account are listed here.
You will be able to check the status of each order.
Once your order has been shipped, you can track the progress of your order with the tracking number you will be given, by connecting to the carrier's website.

What type of delivery is available for my order?

See the Shipping and Returns page for more information on the preparation, shipping and delivery times for your order, as well as the carriers you can choose.

How do I know if the item I am interested in is available in stock?

The stock status is displayed on each product sheet.

How long does it take to receive my order?

See the Shipping and Returns page for more information on the preparation, shipping and delivery times for your order.

How do I pay for my order?

For more information on payment methods, see the Secure Payment page.

How do I know if my payment has been taken into account?

The status of your order can be viewed in the "Your account" section, in the "My orders" sub-section.

When your order is processed and your payment is validated, a confirmation email is sent to you.

Where can I find my invoice?

Your invoice will be attached to your package.

A downloadable version of your invoice is also available in the "Your account" section, under "My orders".

How to exchange or return an item?

See the Shipping and Returns page for more information on the conditions for returning your order in the event of a withdrawal on your part.

I did not receive my order / I did not receive my refund: what should I do?

Consult the "Your account" section to find out the status of your order.

Feel free to contact our after-sales service by email or call +33 2 38 96 26 62.

How do I change my contact details?

You can change your contact details in the "Your account" section under the heading "My personal information".

Can you help me to place my order?

Yes, of course. If you have any questions, please contact our after-sales service by email or call +33 2 38 96 26 62.

How to contact customer service?


By email or by phone at +33 2 38 96 26 62.

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