We are pleased to welcome you on our website www.draegerparis.com (hereinafter referred to as the "Site").
These general terms and conditions of sale exclusively govern the sales of products offered on the Site. They are systematically accessible on the present Site by the Customer at the time of registration of the order.
Consequently, the fact of placing an order implies the Customer's full and unreserved acceptance of these general terms and conditions of sale.
Any contrary condition set by the Customer will therefore, in the absence of express acceptance, be unenforceable against DRAEGER , regardless of when it may have been brought to its attention. The fact that DRAEGER does not avail itself at a given moment of any one of the present general conditions of sale, cannot be interpreted as a renunciation to avail itself later of any one of the said conditions.
DRAEGER strives to ensure to the best of its ability the accuracy and updating of the information disseminated on the Site, and reserves the right to correct the content at any time and without notice.
If a condition were to be lacking, it would be considered to be governed by the French customs and laws in force in the field of distance selling.
Draeger with capital of 641,792 euros, whose registered office is located at
32 rue de Mogador
75009 PARIS France
RCS Paris 572 156 594
Director of publication: Olivier Draeger
Name, Company name, Denomination: OVH
2 rue Kellermann, BP 80157 - 59053 ROUBAIX cedex 1 - France
Tel : +33 9 72 10 10 07
For any information, question or advice, our customer service is at your disposal:
Monday to Thursday
08.30 - 12.30 and 13.15-17.15
08.30 - 12.30 13.15 - 16.00
Lombreuil BP 51005
45701 VILLEMANDEUR CEDEX
Or via the mail form
The present conditions of sale aim at defining the contractual relations between Draeger and the purchaser and the conditions applicable to any purchase carried out by the means of the commercial site of Draeger www.draegerparis.com whether the buyer is a professional or a consumer.
The acquisition of a good or service through this site implies the buyer's unreserved acceptance of these terms and conditions of sale.
These terms and conditions of sale shall prevail over any other general or special conditions not expressly approved by Draeger.
Draeger reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force at the date of the order by the buyer.
II. CHARACTERISTICS OF PROPOSED GOODS AND SERVICES
The products and services offered are those listed in the catalogue published on the Draeger www.draegerparis.com
These products and services are offered within the limits of available stocks.
Each product is accompanied by a description established by Draeger.
The photographs in the on-screen catalogue are as faithful as possible but cannot ensure a perfect similarity with the product offered, particularly with regard to colours, especially as colour vision depends on the calibration of the Internet user's screen.
The prices in the catalog are prices including all taxes in euros taking into account the VAT applicable on the day of the order; any change in the rate may be reflected in the price of products or services.
Professional customers in the EEC wishing to benefit from the recovery of VAT must contact our customer service by email: firstname.lastname@example.org or by phone at
+33 2 38 96 26 62
Draeger reserves the right to modify its prices at any time, it being however understood that the price appearing in the catalogue on the day of the order will be the only one applicable to the buyer.
The prices indicated include the order processing fees. Transport and delivery costs are the responsibility of the buyer.
IV. GEOGRAPHICAL AREA
The online sale of the products and services presented in the site is reserved for buyers who reside in the following geographical areas:
- Metropolitan France including Corsica
- The Netherlands
- Czech Republic
The buyer, who wishes to purchase a product or service must obligatorily:
- fill in the registration form on which he will indicate all the requested information or identify himself if he has created a customer account;
- fill in his online basket by selecting the product(s) of his choice by clicking on "Add to basket".
- Validate the order after having checked it;
- Make the payment in the conditions provided;
- Confirm the order and payment.
Confirmation of the order implies acceptance of these terms of sale, the recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions.
All data provided and the confirmation recorded will be proof of the transaction. The confirmation will be worth signature and acceptance of the operations carried out.
Draeger will communicate by e-mail the confirmation of the registered order.
VI. RIGHTOF WITHDRAWAL
In accordance with the law, the Customer has a right of withdrawal for a period of 14 (fourteen) days from receipt of his order, which he may exercise without having to justify his decision or incur any costs other than those necessary to return his order, provided that the products are returned in their original packaging and in perfect condition within 14 days of delivery.
Damaged, soiled or incomplete items will not be accepted.
The costs of return will be borne exclusively by the Buyer.
The return of products must be accompanied by a return slip, available on the site here and the invoice.
The exchange (subject to availability) or refund will be made within 15 days of receipt by Draeger of the items returned by the Buyer.
VII. METHODS OF PAYMENT
The price is payable at the time of order.
Draeger works with Payplug, a secure payment solution. So when paying by credit card, you will be automatically redirected to the online payment platform.
You will then be able to transmit your bank details securely since the data is encrypted by the "Security Socket Layer" security system (SSL technology). Draeger does not have access to your bank details at any time.
You can also pay using Paypal. Payments will be made through PayPal's secure system which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and no third party can read it during transport over the network.
With PayPal you are protected from payment on delivery. PayPal secures your financial information and your purchases are delivered or refunded (see conditions and exceptions).
With PayPal you can pay with a credit card (without opening a PayPal account) and benefit from the PayPal secure payment.
A paper invoice showing VAT will be attached to all shipments.
The invoice will also be available in the "Your account" area.
Packages are delivered to your home by Colissimo or relay pick up for France, to your home for all other countries mentioned in the paragraph "geographical area".
Draeger processes orders from Monday to Friday.
In general, all orders are processed within 1 to 2 working days. Additional delays are those practiced by our transport partners. The total shipping and delivery time is estimated between 3 and 5 days.
Be careful, at certain periods (Sales, Private sales...) processing times may be longer due to the large number of parcels to be processed.
Delivery costs depend on the geographical area, see table below.
Deliveries are made to the address indicated in the order form, which can only be within the agreed geographical area.
Draeger makes every effort to respect these delivery times.
Nevertheless Draeger cannot be held responsible for the consequences due to a delay in delivery or loss for any reason whatsoever.
Delivery times related to the post office or any other carrier are not the responsibility of Draeger.
The risks are the responsibility of the buyer from the moment the products have left the premises of Draeger. In case of damage during transport, the justified protest must be made to the carrier within three days of delivery.
Delivery times are given only as an indication; if they exceed thirty days from the order, the contract of sale may be terminated and the buyer reimbursed.
The products supplied benefit, in accordance with the legal provisions,
- the legal guarantee of conformity,
- the legal guarantee against hidden defects resulting from a defect in material, design or manufacture affecting the products delivered and making them unfit for use.
Any guarantee is excluded in the event of misuse, negligence or lack of maintenance on the part of the purchaser, as in the event of normal wear and tear of the good, accident or force majeure and the guarantee of Draeger is limited to the replacement or reimbursement of non-conforming products or those affected by a defect.
In order to assert his rights, the Buyer must, on pain of forfeiture of any action relating thereto, inform Draeger in writing of the existence of the defects within a maximum period of 7 days from their discovery.
Draeger will replace products under warranty that are found to be defective. The products sold on the website comply with the regulations in force in France. The responsibility of Draeger cannot be engaged in case of non-respect of the legislation of the country in which the products are delivered, which it is up to the Buyer to check.
The photographs and illustrations accompanying the products on the website have no contractual value and therefore do not engage the responsibility of Draeger.
The Buyer is solely responsible for the choice of products, their conservation and their use.
Draeger will not be considered responsible or defaulting for any delay or non-performance following the occurrence of a case of force majeure usually recognized by French jurisprudence.
All claims, requests for exchange or refund must be made by post to the following address:
Lombreuil BP 51005
45701 VILLEMANDEUR CEDEX
within a maximum of thirty days after the date of delivery.
Draeger, in the process of on-line sale, is only bound by an obligation of means, its responsibility could not be engaged for a damage resulting from the use of the Internet network such as loss of data, intrusion, virus, rupture of the service, or other involuntary problems.
XI. INTELLECTUAL PROPERTY
All elements of the www.draegerparis.com are and remain the intellectual and exclusive property of Draeger.
No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or audio.
XII. PERSONAL CHARACTER DATA
In accordance with the law relating to data processing, data files and liberties of January 6, 1978, information of a nominative nature relating to the purchasers may be the subject of automated processing.
However, Draeger will not distribute this information to anyone and will only use it in the context of its commercial relationship with the buyer.
Buyers have the right to access and rectify data concerning them, in accordance with the law of 6 January 1978. It is moreover quite possible to consult or modify their personal data in their account.
Draeger will archive purchase orders and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of Article 1348 of the Civil Code.
The computerized registers of Draeger will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
The present conditions of online sale are subject to French law.
In the event of a dispute, jurisdiction is attributed to the competent courts of Créteil, notwithstanding plurality of defendants or third parties.
Our customer service is at your disposal to answer your questions and resolve any dispute that may arise. To contact us :
- by mail: email@example.com
- by mail : DRAEGER, Lombreuil BP 51005, 45701 Villemandeur Cedex